We are seeking a Senior Client Leader for a contract role based in Cincinnati, Ohio.  This leader will be responsible for managing assigned client engagements and leading the a team to successful completion of all project work. The
primary role is to be the voice of the client on behalf of the team, and the voice of the engagement team with the
client. Critical to success, is delivering work on-time, on-budget and on-strategy. The Senior Client
Leader will have outstanding project management skills, a solid understanding of effective marketing strategy, and the ability to build great personal and professional relationships internally and externally.


● Build and manage internal/external creative and production/implementation teams to ensure that projects,
client objectives, budgets and schedules are met with excellence in a cost competitive manner.
● Build and manage internal/external creative and production/implementation teams to ensure that projects,
client objectives, budgets and schedules are met with excellence in a cost competitive manner.
● Partner with the Client Leadership team to deliver outstanding customer service: continually seek
opportunities to increase customer satisfaction and deepen client relationships
● Manage day-to-day client interactions and client expectations
● Ensure clients understand deliverables and progress towards project end goal
● Build lasting client and team relationships
● Partner with Client Leadership team to deliver work on-time, on-budget and on-strategy
● Plan and manage the flow of the work, key client facing project deliverables including:
● Detailed timelines/project plans, milestones/schedules and tracking documentation ensuring that both the
internal and external teams are both aligned and tracking
● Track financials to ensure work is being delivered on budget
● Motivate the internal teams and influence them to accomplish project objectives in a manner that meets or
exceeds expectations

Responsibilities

● Set-up and manage multi-functional projects and track scope throughout the project lifecycle● Manage project shifts and changes and ensure all parties are aligned
● Own and manage project budget and partner with all team functional leaders to define project assumptions,
communicate project risks and mitigation plans to make sure all work is delivered on budget
● Create and manage internal and client-facing timelines and milestones for all projects owned
● Partner with all team functional leads to plan project team assignments and manage needs based on team
capacity and availability
● Work to identify risks on all projects early and provide excellent problem solving skills to resolve potential
issues while keeping the team involved
● Work with project team leads to identify and manage vendors for projects on an as-needed basis
● Own all internal status documents and traffic meetings as well as schedule all planned/project internal team
meetings
● Partner with client leadership on all client meeting and status needs
● Own process in partnership with client lead to capture all notes, action items, and next steps for planned
meetings
● Own management and maintenance of project financials within reporting systems and run reports as
necessary to support budget management and progress, including owning the final budget reconciliation at
the project close
● Identify project learnings and improvements through post mortems, project wrap summaries or reviews
● Identify and implement new processes that improve team performances and gain efficiencies in internal
workflow
● Support and grow current client accounts by listening for extension opportunities on current work and making
strategic recommendations that extend the client’s business objectives and long-term goals

Requirements

● 3-5 years of professional experience in some of the following areas: client leadership, project management,
marketing services, creative services
● Demonstrated ability to manage multiple projects with varying budget requirements in a non-linear
environment
● Excellent oral and written communication skills, presentation skills and client relationship building skills
● Strong organizational skills
● Critical thinking and analytical problem solving skills
● Team player who possesses the ability to work well under pressure
● Strong leadership skills and ability to manage a large multi-functional team
● Ability and willingness to adapt to change

Desired Skills

Content Development & Management

Marketing, Advertising & Account Services

Additional Information

These are core competencies and expectations. These Core Competencies apply to everyone
and are part of how we hold one another accountable.

Customer-Obsessed
Willing to embrace our customers’ businesses (regardless of industry)
Adapts to our clients' businesses
Quick response time/acts with a heightened sense of urgency
Develops, builds and fosters key relationships with clients
Believes in a client's vision (ability to adopt their mindset)

Communication
Clearly articulates thoughts and ideas and able to present them simply/compelling
Willing to sprint to difficult conversations (seeks to solve)
Inspires others to act and make decisions
Listens to others and reacts with empathy
Engaged: with clients, our team, and others

Critical Thinking
Recognizes & solves problems/issues
Extracts critical insights from data and information
Develops and executes strategic ideas and concepts

Understands how their actions/decisions impact the company
Capacity for innovation, thoughtful provocation, and divergent thinking

Emotional Intelligence
Self-Aware: knows their strengths and weaknesses
Willingness to Learn
Open to feedback
Expresses their point of view, with logic and common sense
Ability to manage emotions

Business Acumen
Recognizes business opportunities and acts to develop them
Seeks to understand our clients' marketplace and what's relevant to them
Entrepreneurial mindset/action-oriented and can operate autonomously
Capacity to learn relevant business concepts and modeling
Aware of how our business operates and contributes to the Company brand

Teamwork
Others want them on their team
Cooperative, flexible, supportive, and rejects siloed roles & responsibilities
Effectively manages time (and respects others' time)
Self-Starter: reliable, prompt, and follows through on commitments
Seeks friendship and/or camaraderie